Refund policy

Returns Policy We want you to be fully satisfied with your purchase. If you are not, please review our returns policy:

• Eligibility for Returns: You may return most items within 30 days of receiving your order for a full refund, provided they are in their original condition and packaging. Custom-made or personalised items are non-returnable unless they are faulty or not as described.

• Return Process: To initiate a return, please contact our customer service at hello@oaktreewoodwork.co.uk. Include your order number and a brief explanation of the reason for the return.

• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a trackable shipping service for returns.

• Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be issued to your original payment method.